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Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@leavinglactose.com


Lactose is the sugar that gives milk its sweetness, making up around 2-8% of it.

It’s present in milk produced by cows, goats, and other mammals, including humans! This is why we could naturally deal with Lactose better as children, since we depend on milk less as we grow up, our body forgets to keep us protected! The sweetness of Lactose in milk means that as a by-product, it’s also used as a flavouring agent in foods such as snacks like Wotsits or Cheetos. This could also mean you’ve been suffering from snacks when you haven’t needed to!

Lactase is an enzyme that our bodies naturally produce to help digest this sugar. As we grow up and become adults, we naturally produce less Lactase as we become less reliant on our mother’s breast milk.

Unfortunately, this means many of our bodies aren’t prepared for how much we love the taste and added improvement dairy products give to meals, drinks, snacks, and desserts! Luckily, enough research and development has meant that we now know how to supplement Lactase safely and effectively, so that we can give our bodies a helping hand in digesting such a tasty and globally used product pain-free.

Lactose Intolerance is a common condition caused by a decreased ability to digest lactose, a sugar in dairy products.

Many of us aren’t aware we’re lactose intolerant, especially as those affected vary in the amount of lactose they can tolerate before symptoms develop. However, when symptoms do develop, they can include cramps, abdominal pain, gas, bloating, diarrhoea, and nausea – a whole load of things we all want to avoid! The development of symptoms also appears to depend on the dose of lactose ingested, whether it is accompanied by a meal or other food, rate of gastric emptying, and small intestine transit time. This means the more cereal or pizza you have, the more intense symptoms will likely be!

Savaiano and Levitt, researchers in Dairy Science, believe that Lactose Intolerance is very common, with a worldwide occurrence of nearly 70%.

Additionally, among Black and Asiatic communities, the rate of lactase deficiency can be almost 100%. This is because milk is less likely to have been traditionally consumed in a lot of family meals. As a result of this, many communities also experience Lactase deficiency from childhood. This explains why we’re so focused on promoting a solution to the pain associated with our love for food and drinks.

Lactose-free products have recently been a great choice for many of us struggling to digest dairy.

However, the secret to their success isn’t a well-kept secret, they just add Lactase to their product! For example, Lactase is added to milk in order to produce “lactose-free” milk products. However, as mentioned earlier, Lactose is the sugar in milk, which means that a lot of these lactose-free products may not give that perfect taste you’re looking for. On top of this, the few brands that offer Lactose-free products usually limit themselves to milk or cheddar. Luckily, with our tablets, you have all the Lactase you need to enjoy any dairy product, like Camembert cheese or Ben & Jerry’s, with absolute peace of mind, at any time of the day.

We naturally produce more lactase as children in order to deal with our mother’s breast milk as babies, this means that whilst some children may still be lactase deficient, it is less likely that symptoms will be as bad during childhood.

However, as we grow up, our ability to naturally produce Lactase begins to diminish as we depend on milk less and less! This is why symptoms are more likely to begin once we enter our teenage years. As a result of this, children over the age of 12 struggling to digest dairy properly will likely benefit from taking our Lactase supplements before any meal containing Lactose.

For children under the age of 12, it is worth consulting with a paediatrician as to whether Lactase supplements could be beneficial. This is because the symptoms of Lactose Intolerance can also be indicative of Irritable Bowel Syndrome (IBS). As such, it’s best getting expert advice on the way forward.


Our products are made in the UK so you can expect a shipment within 24 hours that arrives to your door via Royal Mail. You can decide on whether you want this as a 1st or 2nd class service, with 1st class services aiming to deliver within the next working day.

Please note that delivery times may be delayed due to unforeseen circumstances and national events.

If you believe there is an issue with your order, a member of our team will quickly respond to any queries. To do so, please enter your details on our contact page, or please email order number and details to info@leavinglactose.com.

We currently have plans to ship worldwide. Please email us at info@leavinglactose.com if you have any questions or would like a custom order.